What Emily does for apartment communities
- Answers floor plan, availability, pricing range and pet policy questions.
- Books in-person and self-guided tours into your leasing calendar.
- Separates prospects from residents, vendors and applicants.
- Logs maintenance requests with unit number, issue and entry permission.
The phone problem for apartment communities
- Prospects call after hours and lease somewhere that answered.
- Leasing agents juggle tours, walk-ins and the phone.
- Maintenance requests come in by phone at all hours.
- Emergency calls need to reach on-call maintenance fast.
Every unanswered call is a customer deciding whether to wait for a callback or call someone else. Most call someone else. An AI receptionist removes that moment entirely.
What an AI receptionist handles for apartment communities
- Answers floor plan, availability, pricing range and pet policy questions.
- Books in-person and self-guided tours into your leasing calendar.
- Separates prospects from residents, vendors and applicants.
- Logs maintenance requests with unit number, issue and entry permission.
- Routes emergencies like floods, no heat or lockouts to on-call maintenance.
- Answers application, move-in and office hours questions.
Example call
Here's how a typical call sounds. Every conversation follows your services, pricing and rules.
CallerDo you have any two-bedrooms available next month?
EmilyWe do. Our two-bedroom floor plans have units available starting next month. Do you have pets?
CallerOne dog.
EmilyWe're dog friendly, with the pet policy we can go over on your tour. Would you like to tour Saturday at 11 AM or Sunday at 1 PM?
Every prospect is logged with move-in date, budget and pets, and every maintenance call becomes a request your team can act on.
How it works for your business
- Strategy call: we map your call types, services, booking rules and escalation rules.
- Build and training: we train Emily on your business and connect Google Calendar, GoHighLevel, HubSpot and property platforms through their integrations.
- Testing: you test real scenarios and approve before launch.
- Launch: calls forward from your existing number full-time, after hours or as overflow, and we keep tuning.
Read the full setup process.
AI receptionist pricing for apartment communities
Plans start at $797 per location per month with 750 minutes included. Growth is $1,497 per month with 2,000 minutes, warm transfers and SMS follow-up for callers who didn't book. Both include a one-time setup fee for your custom build. See full pricing and ROI math, or estimate what missed calls cost you with the missed-call calculator.
Frequently asked questions
Can the AI handle both leasing and maintenance calls?
Yes. Emily identifies whether the caller is a prospect, resident or vendor and handles each call type with its own flow.
How are maintenance emergencies handled?
Emily follows your emergency list and alerts the on-call tech right away with the unit and issue.
Can it quote rent prices?
Emily shares the pricing ranges and specials you approve and books a tour or sends the application link.
Does it work for property management companies?
Yes. It works for single communities, portfolios and property managers.
Hear Emily answer a call for your business.
Book a free 20-minute strategy call. We'll map how your calls flow today, show you what Emily would say to your customers, and give you a clear quote. Or tap Emily's photo in the corner to talk to her right now.