What Emily does for medical offices
- Schedules, reschedules and cancels appointments by visit type.
- Answers hours, location, parking, forms and accepted insurance questions.
- Routes clinical questions, results and refill requests to your staff.
- Gives your approved after-hours instructions, including when to call 911.
The phone problem for medical offices
- Phone lines are busy all morning, and patients give up.
- Staff spend hours on scheduling and routine questions.
- After-hours callers need clear next steps.
- Clinical calls must reach the right person quickly.
Every unanswered call is a customer deciding whether to wait for a callback or call someone else. Most call someone else. An AI receptionist removes that moment entirely.
What an AI receptionist handles for medical offices
- Schedules, reschedules and cancels appointments by visit type.
- Answers hours, location, parking, forms and accepted insurance questions.
- Routes clinical questions, results and refill requests to your staff.
- Gives your approved after-hours instructions, including when to call 911.
- Collects new patient details for registration.
- Works for primary care, specialty clinics, chiropractors and physical therapy.
Example call
Here's how a typical call sounds. Every conversation follows your services, pricing and rules.
CallerI need to move my appointment on Friday.
EmilyI can help with that. Can I have your name and date of birth to find your appointment?
CallerMaria Lopez, March 3rd, 1985.
EmilyThanks, Maria. I see your follow-up Friday at 10. I have Monday at 2 PM or Tuesday at 9 AM with the same provider.
Scheduling and office questions are handled completely. Clinical calls are routed with a summary so staff can respond quickly.
How it works for your business
- Strategy call: we map your call types, services, booking rules and escalation rules.
- Build and training: we train Emily on your business and connect Google Calendar, GoHighLevel, HubSpot and practice systems through their integrations.
- Testing: you test real scenarios and approve before launch.
- Launch: calls forward from your existing number full-time, after hours or as overflow, and we keep tuning.
Read the full setup process.
AI receptionist pricing for medical offices
Plans start at $797 per location per month with 750 minutes included. Growth is $1,497 per month with 2,000 minutes, warm transfers and SMS follow-up for callers who didn't book. Both include a one-time setup fee for your custom build. See full pricing and ROI math, or estimate what missed calls cost you with the missed-call calculator.
Frequently asked questions
Does the AI give medical advice?
No. Emily handles administrative calls and routes anything clinical to your staff.
What about HIPAA and patient privacy?
We configure calls to collect only what's needed and put the required agreements in place with you before launch.
Can it handle refill requests?
Emily can take refill request details and send them to your staff for review, following your process.
What happens with urgent symptoms?
Emily follows your approved script, which typically directs the caller to 911 for emergencies, and alerts your team as you choose.
Hear Emily answer a call for your business.
Book a free 20-minute strategy call. We'll map how your calls flow today, show you what Emily would say to your customers, and give you a clear quote. Or tap Emily's photo in the corner to talk to her right now.