What Emily does for automotive shops
- Books oil changes, brakes, tires, diagnostics and state inspections.
- Collects year, make, model, mileage and the issue.
- Answers approved pricing, hours, loaner and shuttle questions.
- Takes status requests and routes them to the service advisor.
The phone problem for automotive shops
- Advisors are at the counter while the phone keeps ringing.
- Customers call for status updates on their vehicle.
- After-hours calls for service and sales go unanswered.
- Techs get interrupted to answer simple questions.
Every unanswered call is a customer deciding whether to wait for a callback or call someone else. Most call someone else. An AI receptionist removes that moment entirely.
What an AI receptionist handles for automotive shops
- Books oil changes, brakes, tires, diagnostics and state inspections.
- Collects year, make, model, mileage and the issue.
- Answers approved pricing, hours, loaner and shuttle questions.
- Takes status requests and routes them to the service advisor.
- Captures sales and trade-in leads after hours for dealerships.
- Sends appointment confirmations and reminders by text.
Example call
Here's how a typical call sounds. Every conversation follows your services, pricing and rules.
CallerMy check engine light came on. Can you look at it this week?
EmilySure. What's the year, make and model?
Caller2019 Honda CR-V.
EmilyIs it driving normally, or is the light flashing? I have a diagnostic appointment Wednesday at 8 AM or Thursday at 1 PM.
Your bays fill with booked appointments that already include vehicle details, and advisors spend their time with customers at the counter.
How it works for your business
- Strategy call: we map your call types, services, booking rules and escalation rules.
- Build and training: we train Emily on your business and connect Google Calendar, GoHighLevel, HubSpot and shop management tools through their integrations.
- Testing: you test real scenarios and approve before launch.
- Launch: calls forward from your existing number full-time, after hours or as overflow, and we keep tuning.
Read the full setup process.
AI receptionist pricing for automotive shops
Plans start at $797 per location per month with 750 minutes included. Growth is $1,497 per month with 2,000 minutes, warm transfers and SMS follow-up for callers who didn't book. Both include a one-time setup fee for your custom build. See full pricing and ROI math, or estimate what missed calls cost you with the missed-call calculator.
Frequently asked questions
Can the AI quote repair prices?
Emily can give prices for standard services you approve, like oil changes, and books a diagnostic for anything else.
Can it give vehicle status updates?
If your system shares status, Emily can relay it. Otherwise, she takes the request and routes it to the advisor.
Does it work for dealerships?
Yes. Emily can handle service scheduling and capture sales leads, routing them to the right department.
Can it handle towing or roadside calls?
Yes, following your rules, including routing urgent calls to the right person.
Hear Emily answer a call for your business.
Book a free 20-minute strategy call. We'll map how your calls flow today, show you what Emily would say to your customers, and give you a clear quote. Or tap Emily's photo in the corner to talk to her right now.