What Emily does for HVAC companies
- Triages no-cool, no-heat, water leak and burning smell calls by urgency.
- Books diagnostic visits, repairs, installs estimates and maintenance tune-ups.
- Checks whether the caller is a maintenance plan member and follows your priority rules.
- Collects system age, brand, symptoms and thermostat details for the tech.
The phone problem for HVAC companies
- The phones explode on the first hot or cold day of the season.
- Dispatchers juggle calls, techs and schedules at the same time.
- After-hours emergency calls go to voicemail or a tired on-call tech.
- Maintenance plan renewals and tune-ups get lost in the noise.
Every unanswered call is a customer deciding whether to wait for a callback or call someone else. Most call someone else. An AI receptionist removes that moment entirely.
What an AI receptionist handles for HVAC companies
- Triages no-cool, no-heat, water leak and burning smell calls by urgency.
- Books diagnostic visits, repairs, installs estimates and maintenance tune-ups.
- Checks whether the caller is a maintenance plan member and follows your priority rules.
- Collects system age, brand, symptoms and thermostat details for the tech.
- Routes after-hours emergencies to your on-call tech with the call summary.
- Answers questions about diagnostic fees, service area and financing you offer.
Example call
Here's how a typical call sounds. Every conversation follows your services, pricing and rules.
CallerMy AC is running but it's blowing warm air and it's 88 in here.
EmilyThat's no fun in this heat. Is the outdoor unit running, and do you see any ice on the lines?
CallerThe outside fan isn't spinning.
EmilyThanks, that helps the technician. Are you one of our maintenance plan members?
CallerYes.
EmilyGreat, members get priority. I can have a tech out today between 2 and 4 PM. Can I confirm the address on your account?
Each call is logged with symptoms, system details and membership status, so your tech arrives prepared and your dispatcher isn't re-asking questions.
How it works for your business
- Strategy call: we map your call types, services, booking rules and escalation rules.
- Build and training: we train Emily on your business and connect ServiceTitan, Jobber, GoHighLevel, HubSpot and Google Calendar.
- Testing: you test real scenarios and approve before launch.
- Launch: calls forward from your existing number full-time, after hours or as overflow, and we keep tuning.
Read the full setup process.
AI receptionist pricing for HVAC companies
Plans start at $797 per location per month with 750 minutes included. Growth is $1,497 per month with 2,000 minutes, warm transfers and SMS follow-up for callers who didn't book. Both include a one-time setup fee for your custom build. See full pricing and ROI math, or estimate what missed calls cost you with the missed-call calculator.
Frequently asked questions
Can the AI tell an emergency from a routine call?
Yes. You define what counts as an emergency, such as no heat below a certain temperature or a gas smell, and Emily follows those rules every time.
Does it work with ServiceTitan?
Emily works with field service platforms like ServiceTitan and Jobber, plus calendars and CRMs, so bookings land where your dispatchers work.
Can it sell maintenance plans?
Emily can explain your maintenance plan, answer questions and book the first visit, following the upsell flow you approve.
What about gas smells or safety issues?
Emily follows your safety script, which typically tells the caller to leave the home and contact the gas utility or 911, and then alerts your team.
Hear Emily answer a call for your business.
Book a free 20-minute strategy call. We'll map how your calls flow today, show you what Emily would say to your customers, and give you a clear quote. Or tap Emily's photo in the corner to talk to her right now.