What Emily does for plumbing companies
- Triages burst pipes, active leaks, sewer backups, no hot water and clogged drains.
- Gives the approved first-step guidance, such as how to find the main shutoff valve.
- Books service calls, water heater estimates and drain cleanings.
- Routes true emergencies to the on-call plumber with the call details by text.
The phone problem for plumbing companies
- Emergency calls come at night, on weekends and on holidays.
- Plumbers can't answer with their hands in a crawl space.
- On-call techs get woken up for calls that could wait until morning.
- Callers who reach voicemail call the next plumber in the search results.
Every unanswered call is a customer deciding whether to wait for a callback or call someone else. Most call someone else. An AI receptionist removes that moment entirely.
What an AI receptionist handles for plumbing companies
- Triages burst pipes, active leaks, sewer backups, no hot water and clogged drains.
- Gives the approved first-step guidance, such as how to find the main shutoff valve.
- Books service calls, water heater estimates and drain cleanings.
- Routes true emergencies to the on-call plumber with the call details by text.
- Explains your trip or diagnostic fee and after-hours rates if you want it to.
- Collects address, gate codes, pets and access details for the tech.
Example call
Here's how a typical call sounds. Every conversation follows your services, pricing and rules.
CallerWater is spraying from under my kitchen sink and I can't stop it.
EmilyLet's get that stopped first. Look under the sink for two small valves on the pipes and turn them clockwise. Can you do that while we talk?
CallerOkay, it stopped.
EmilyGreat job. I'm alerting our on-call plumber now. What's the address, and is there anything he should know about getting in?
Routine calls are booked for the next open slot, and only the calls that meet your emergency rules reach your on-call plumber, with the full summary attached.
How it works for your business
- Strategy call: we map your call types, services, booking rules and escalation rules.
- Build and training: we train Emily on your business and connect ServiceTitan, Jobber, GoHighLevel, HubSpot and Google Calendar.
- Testing: you test real scenarios and approve before launch.
- Launch: calls forward from your existing number full-time, after hours or as overflow, and we keep tuning.
Read the full setup process.
AI receptionist pricing for plumbing companies
Plans start at $797 per location per month with 750 minutes included. Growth is $1,497 per month with 2,000 minutes, warm transfers and SMS follow-up for callers who didn't book. Both include a one-time setup fee for your custom build. See full pricing and ROI math, or estimate what missed calls cost you with the missed-call calculator.
Frequently asked questions
Will the AI wake my on-call plumber for everything?
No. Emily only escalates calls that meet your emergency rules. Everything else is booked for the next available time.
Can it give callers safety instructions?
Yes, using the exact guidance you approve, such as how to shut off water. It won't improvise advice.
Can it quote prices?
It can share the fees and ranges you approve, like your trip charge, and books a visit for anything that needs a diagnosis.
Does it work after hours only?
Yes. Many plumbers use Emily only nights and weekends at first.
Hear Emily answer a call for your business.
Book a free 20-minute strategy call. We'll map how your calls flow today, show you what Emily would say to your customers, and give you a clear quote. Or tap Emily's photo in the corner to talk to her right now.